Refund Policy

Last updated: March 7, 2026

This Refund Policy explains how cancellations, refunds, and billing adjustments work for GoSignHere, a product of Create in Common LLC ("we", "us", or "our").

1. Subscription Cancellations

You may cancel your paid subscription at any time from your account settings. When you cancel:

  • Your current billing period runs to completion — you retain full access to your paid plan features until the end of the period you've already paid for.
  • At the end of the current billing period, your account reverts to the Free tier.
  • We do not provide prorated refunds for unused time remaining in a billing period.

2. Subscription Refunds

We generally do not issue refunds for subscription payments. However, we may consider refund requests on a case-by-case basis in the following situations:

  • You were charged after cancelling your subscription due to a billing error on our end.
  • You experienced a significant, documented service outage that prevented you from using the platform for an extended period.
  • You were double-charged or charged an incorrect amount.

To request a refund, contact us at hello@gosignhere.com within 30 days of the charge. Include your account email and a description of the issue.

3. Top-Up Pack Purchases

Top-up packs are one-time purchases that add extra packages to your account balance. Top-up purchases are final and non-refundable. Top-up balances:

  • Persist until used — they do not reset at the end of a billing cycle.
  • Expire 12 months from the date of purchase if unused.
  • Survive plan downgrades — your top-up balance carries over if you change plans.
  • Cannot be transferred to another account.

4. Downgrades

If you downgrade from a higher-paid tier to a lower tier (e.g., Pro to Starter), the downgrade takes effect at the start of your next billing cycle. You retain your current plan's features and limits until then. No refund is issued for the difference in plan pricing during the current cycle.

5. Free Tier

The Free tier has no cost and requires no payment information. There is nothing to refund on the Free tier.

6. Chargebacks and Disputes

If you believe a charge is incorrect, please contact us first at hello@gosignhere.com before filing a chargeback with your bank or credit card company. We are happy to work with you to resolve billing issues directly.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

8. Contact

For refund requests or billing questions, contact us at hello@gosignhere.com.